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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SASEZero trust secure access for users, locations, and devices
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
Customer Service Feedback For MSPs
Build customer loyalty at every touchpoint
SmileBack is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience.
Improve retention and increase profitability with Customer Satisfaction and Net Promoter Score
Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business.
Improve retention and increase profitability with Customer Satisfaction and Net Promoter Score
Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business.
“SmileBack has extremely high response rates on ticket closures, allowing us to drive customer value by proving our work from the end-users directly. They've figured out an ingeniously simple system of getting results.”
Brandon Garrett - President of OnboardIT
Features to help you see the bigger picture
Insightful data
Segment, filter, and use tags to better understand your business and tailor your services to your client’s unique needs.
Real-time dashboards
See a summary of performance metrics and an aerial overview of customer sentiment with real-time analytics and dashboards.
One-click surveys
Get instant reviews and critical comments by triggering surveys at the close of every service ticket.
Automated actions
Set up workflows, instantly respond to issues, and increase the efficiency and effectiveness of your service.
Feedback widget
Show off your CSAT / NPS scores and positive customer reviews in real-time to boost your credibility and generate new leads.
Templated reports
Create custom reports to prove your value to clients, present data-driven opportunities, and drive meaningful conversations.
Integrations
Leverage your customer data with our custom built service integrations
Manage
We’ve made it easy to integrate SmileBack into your existing systems. Just connect, start sending surveys, and receive feedback in minutes.
Microsoft Teams
Automatically get updated customer feedback to share with your team or a direct channel for actioning.
BrightGauge
Manage statistics in one place, see your feedback alongside your KPIs from revenue to open tickets.
Dropbox
Sync and store your customer feedback data, based on a schedule that works for your business.
Power BI
Unify your data to create interactive dashboards and reports to provide actionable insights and results.
Cloud Radial
Integrate your client-portal data for deeper reporting, enhanced automations and more marketing features.
Zapier
Use your metrics in almost anyway imaginable by linking your results between your apps with ease.
Connect Smart
Measure your scores alongside your finance, sales and marketing metrics and produce reports in a few clicks.
Captain's Chair
Integrate your data to save time on reporting and improve your client engagement to drive new business.
All features included in each price tier
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation